jiliplay Privacy Policy

1. Who We Are

jiliplay is an online gaming platform designed specifically for Filipino players, offering casino games, live dealer tables, sports betting, slots, bingo, and more. We are committed to operating transparently and responsibly, and that commitment extends fully to how we handle your personal data. This Privacy Policy is issued by jiliplay and applies to all personal information we collect in connection with your use of our platform.

For any privacy-related inquiries, you may contact our Data Protection Officer directly at [email protected]. We take all privacy concerns seriously and will respond to your inquiry within five business days.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jiliplay account, make a deposit, request a withdrawal, or contact our customer support team, you provide us with personal information. The categories of information we collect directly from you include:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Information: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Credentials: Username and encrypted password. We never store your password in plain text.
• Financial Information: GCash account number, PayMaya account details, bank account information (BDO, BPI, Metrobank, or other Philippine banks), and transaction history.
• Verification Documents: Copies of government-issued ID, proof of address, and selfie photographs submitted during the Know Your Customer (KYC) verification process.
• Communications: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically

When you access and use the jiliplay platform, we automatically collect certain technical and behavioral information to ensure the platform functions correctly and to improve your experience:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network Information: IP address, internet service provider (Globe, Smart, PLDT, Converge, etc.), and approximate geographic location derived from your IP address.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the platform, and features accessed.
• Transaction Data: Deposit and withdrawal amounts, dates, times, payment methods used, and game wagering history.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies used to maintain your login session, remember your preferences, and analyze platform usage.

2.3 Information from Third Parties

In certain circumstances, jiliplay may receive information about you from third-party sources, including payment processors (GCash, PayMaya), identity verification services, fraud prevention providers, and analytics partners. This information is used solely to verify your identity, process payments, prevent fraud, and improve our services. We require all third-party providers to handle your data in accordance with applicable Philippine data protection laws.

3. How We Use Your Information

jiliplay uses the personal information we collect for the following purposes. We will only process your data where we have a lawful basis to do so under the Philippine Data Privacy Act of 2012:

4. Cookies and Tracking Technologies

jiliplay uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and remember your preferences. We use the following types of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as account login, session management, and security. You cannot opt out of these cookies while using jiliplay.
• Functional Cookies: These remember your preferences, such as your preferred language, game settings, and display options, to provide a more personalized experience.
• Analytics Cookies: These help us understand how players use the platform — which games are most popular, where users encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: These track your activity to help us deliver relevant promotions and offers. You may opt out of marketing cookies at any time through your account settings or browser preferences.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the jiliplay platform. For more information on managing cookies, refer to your browser's help documentation.

5. Sharing Your Information

5.1 Service Providers

jiliplay works with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification services, cloud hosting providers, customer support software providers, and analytics platforms. We share only the minimum information necessary for these providers to perform their services, and we require all providers to maintain appropriate data security standards and comply with Philippine data protection laws.

5.2 Regulatory and Legal Disclosure

jiliplay may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts of law in the Philippines when required by applicable law, court order, or regulatory directive. This includes disclosures required under anti-money laundering (AML) regulations and PAGCOR licensing requirements. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving jiliplay, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on the platform before your information is transferred and becomes subject to a different privacy policy.

5.4 What We Will Never Do

To be absolutely clear: jiliplay will never sell your personal information to third-party advertisers, data brokers, or marketing companies. We will never share your financial information with unauthorized parties. We will never use your data for purposes beyond those described in this Privacy Policy without first obtaining your explicit consent.

6. Data Retention

jiliplay retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and regulatory obligations. Specifically:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, in compliance with Philippine financial regulations.
• Customer Support Records: Retained for three years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.
• Technical and Usage Data: Typically retained for 12 to 24 months, after which it is anonymized or deleted.

When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jiliplay will securely delete or anonymize it.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules, you have the following rights with respect to your personal information held by jiliplay:

• Right to Be Informed: You have the right to know what personal data we collect, how we use it, and with whom we share it. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal information jiliplay holds about you at any time. We will provide this within 15 business days of receiving your verified request.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it. You may update most information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to Lodge a Complaint: If you believe jiliplay has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request. We will respond to all verified requests within 15 business days.

8. Data Security

jiliplay implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Multi-factor authentication options for account access
• Regular security audits and penetration testing by independent security firms
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Comprehensive employee training on data protection and security practices
• Incident response procedures to detect, report, and address data breaches promptly

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliplay will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Philippine law.

9. Children's Privacy

The jiliplay platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on jiliplay, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

jiliplay reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting a prominent notice on the jiliplay platform and, where appropriate, by sending you an email notification to the address associated with your account.

The updated Privacy Policy will take effect 14 days after the notice is posted, giving you time to review the changes. Your continued use of the jiliplay platform after the effective date constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliplay handles your personal information, please do not hesitate to reach out to our dedicated Data Protection Officer:

• Email: [email protected]
• Response Time: Within 5 business days for general inquiries; within 15 business days for formal data subject requests
• Live Chat: Available 24/7 on the jiliplay platform for immediate assistance

You also have the right to escalate any unresolved privacy concerns to the National Privacy Commission of the Philippines. We are committed to working with you and the NPC to resolve any issues fairly and transparently.